Which data is processed about me?
We process personal data for various reasons and for various purposes. Your personal data will almost always be processed when you interact with us or we interact with you, for example when you order something from us. It is also important for us to be able to tailor our offering to your individual needs. Therefore, when you create a customer account, register for another of our services, or navigate our websites, we also process behavioral and (where applicable) transactional data and make assumptions about your preferences based on it. This enables us, for example, to send you custom special offers or offers that are likely to be of interest to you.
How do I benefit from data processing?
Our data processing has many benefits for you. For example, it allows our customer service to address your individual needs and requirements. It also facilitates your shopping experience, for instance by making it easier for you to find those products online from our extensive range that you buy frequently or that are likely to be particularly relevant for you. Thanks to our data processing, you also benefit from an individualized shopping experience, for example by receiving offers and discounts that are tailored to your shopping habits. This processing of your personal data also allows you to enjoy continuously more attractive product ranges and improved products and services.
What personal data is collected ?
– Identification data – such as name, address, telephone number, email address and login details ;
– Information about your purchase of products or services – such as product registration information, warranty information and subscription status for services ;
– Consumer satisfaction and feedback data – such as the results of customer satisfaction and feedback surveys ;
– Data collected when you visit our website – such as data collected using cookies and other automatically collected data to provide you with our websites, or information you disclose to us when visiting our websites (e.g. via contact forms, etc.) ;
– Device identification data – such as PNC number, serial number, software version, MAC address, model, colour, etc.
To whom will my personal data be passed on?
Your personal data may be passed on to other companies within the Solasa group/Lavorent SA , who may use it. Outside of the Solasa group/Lavorent SA, personal data is only passed on to selected service providers and partners. As a rule, personal data is processed on our behalf and according to our instructions.
Is my data secure?
We take care to protect your data in a manner appropriate to the risks and take comprehensive security measures to protect your personal data from unauthorised access. We are constantly improving our security measures and adapting them to the current state of the art.
How long will my data be stored?
We will retain your personal data for as long as required by law or as set out in any contract. Where there is no legal obligation, we will only keep your data for as long as is necessary for the purposes for which it was collected.
Who can I contact if I have questions about the management of my data?
If you have any questions about the processing of your personal data, please contact us: info @lavorent.ch.
On a first visit from the device (e.g. computer, smartphone or tablet), a cookie banner will appear allowing you to accept all cookies or make your preferred cookie settings.
You can always change your cookie settings via the preferences centre. However, blocking certain types of cookies may affect your experience on the site and the services we are able to offer.
What are cookies and why are they used?
Below is information about the cookies we use and why we use them.
Categories of cookies
Strictly necessary cookies
These cookies are necessary for the operation of our website and cannot normally be disabled on our systems. Generally, they are only set in response to actions you take that are consistent with a request for services such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you to the presence of these cookies, but some parts of the site will not function. These cookies do not store any personally identifiable information.
These cookies allow us to count visits and traffic sources so that we can measure and improve the performance of our site. They help us to know which pages are most and least popular, as well as to see how visitors move around the site. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site and therefore cannot monitor its performance.
These cookies enable the website to provide greater functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
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We use session cookies for essential site functions and to ensure that pages are delivered to the browser as quickly and efficiently as possible.
Permanent cookies are saved on your computer so that when you close and restart it, they will always be present.
Third-party cookies are set by a third party for example for web analysis or survey purposes.
They are usually placed on a website via scripts or tags added to the web page. Sometimes these scripts will also provide additional functionality to the site, such as enabling content sharing via social networks.
How we handle third party cookies:
Please note that this Cookie Statement does not include, and we are not responsible for, third party cookies.
For specific functions on our websites, we also use third parties, for example when you visit a website with video clips or links to YouTube. These videos or links (or other third party content) may contain third party cookies to identify the fact that your device has visited our website.
Our processing of your personal data is legally based on your consent or on the fact that the processing in question is necessary for our legitimate interests.
How can you contact us?
If you wish to exercise your rights as a data subject or if you have any other questions regarding this Cookie Statement, please send your request to: